South East Star – Award of Excellence 2021
In any industry there are always organisations that stand out from their peers and set the standards that others in their field have to aspire to achieve. Initially launched in 2018, StayZo is an organisation that certainly meets that criteria leading the way when it comes to providing high quality serviced accommodation right across the UK. They have made quite a name for themselves over the last few years establishing a well deserved reputation as one of the rising stars of the industry and if the last few years are any barometer of what the future holds then there are many successful chapters yet to be written in the StayZo story.
The reputation they have is fully justified and is now beginning to earn them more tangible forms of recognition. In the prestigious 2020 Hospitality Awards they were given the impressive accolade of being Best Serviced Accommodation Provider. Following on from that success we are delighted to announce that StayZo are the latest recipients of one of our 2021 Awards of Excellence. We think it’s important to recognise organisations that are bringing something new and innovative to their marketplace. They don’t have to be the biggest but have to be an organisation that is trying to offer something different to what is already out there and above all they must offer a great product or service. We feel that StayZo ticks all the boxes and are worthy winners of our award.
Given the impeccable standards they maintain throughout all their accommodation the award will come as no surprise to anybody that has stayed at any of their properties but what it is that distinguishes them so much from their peers in the industry and how have they managed to make such an impact? First and foremost they are good at what they do and their team of dedicated professionals all share the same aim of providing accommodation that is amongst the very best in the industry. Despite operating in such a competitive industry to their great credit it’s something they have managed to achieve with quite remarkable consistency, remaining as determined as ever to keep raising the bar and providing high end luxury as well as the flexibility this type of accommodation usually provides.
For those of you not familiar with what serviced accommodation is, in simple terms it is fully furnished property which is available on either a short or long term basis. They are often viewed as a genuine alternative to hotel rooms and StayZo have a range of properties in locations across the country, providing a comfortable home for both corporate and family guests to stay in while travelling for business and pleasure. Over the years there has been an increasing trend amongst working professionals to travel further afield for their work. This has led to a growth in the number of people providing serviced accommodation to cater for the increased demand for flexible accommodation and it’s fair to say there are some that sometimes fall short of the high standards working professionals expect.
It’s certainly not an accusation that could be leveled at Hertfordshire based StayZo and its award winning accommodation. At StayZo, what they provide offers a slightly different option to traditional hotel accommodation. For some business travellers, the one or two bed apartments are the perfect solution, but for families, it is far from ideal. StayZo try and offer something a little different. Some of their properties are large houses and are able to easily cater for groups of all sizes, often attracting guests from all over the world. All of their properties have to meet a very strict set of criteria and are carefully selected so they can meet the exacting demands of their guests. Location is always a crucial factor with their properties usually being close to supermarkets, pubs and strong transport links. They provide a comfortable home from home environment, with each property being fully equipped for living as you would at home so guests do not have to worry about anything other than enjoying their stay.
The high regard that StayZo and their accommodation is held in by their guests is a glowing endorsement of the quality of the accommodation they provide and further cements their reputation for providing guests with the best experience in the serviced accommodation sector. StayZo’s properties are managed by a team of dedicated property professionals that go to great lengths to ensure that guest’s every possible need is taken care of. What unites them all is that they all share StayZo’s core values which are to maintain the highest standards in everything that they do. One of the things that StayZo is known for is the hospitality and warm welcome that they provide to everyone. All properties are self check in, so guests can arrive at their own convenience, which offers a degree of flexibility that allows for any unforeseen delays that may occur. Once checked in guests are free to make themselves at home and use the extensive range of facilities that each property offers.
The benefits of this flexible approach is something that gives StayZo a real competitive advantage and the system is both simple and effective. Over the years they have attracted guests from all corners of the world including countries as far afield as Kenya, South Africa, Canada, USA and Australia. Although they started out providing accommodation in Hertfordshire they now have properties in London, Winchester, Bradford, Coventry, Bath and Southampton with plans for further expansion in the future. Catering for everyone from local visitors to contractors on a project, everyone guest is given the same standard service. The opulent luxury of some of the properties would not be out of place in a high end hotel and the fact that so many guests return tells you everything you need to know about the quality of the accommodation and the level of service they are given.
Great service is absolutely central to the experience that StayZo offers but only works if good communication is maintained. Before, during and after a visit, the StayZo team ensures that they communicate quickly and accurately with their guests. It’s calming, reassuring and makes everyone feel more comfortable in their new environment. Clear instructions make everything as straightforward as possible, which is often welcome when guests arrive after a long journey. They do everything possible to ensure that guests receive everything they are looking for. If there is something specific that they need the StayZo team will do their best to make it happen.
Like everybody else in the hospitality industry StayZo have been affected by the global Covid 19 pandemic. They’ve worked hard to ensure all their properties are Covid safe, using a team of professional cleaners and an increased cleaning schedule. There are now no staff interactions and check ins are all done remotely. They have had to deal with the cancellations that the pandemic has brought and with travel from overseas becoming more limited it has been a challenging period. They have negotiated the challenges with their usual effortless efficiency and managed to keep their doors open for key workers throughout the period and are ready to take on more guests once the current restrictions are lifted in the months ahead.
For more information visit on StayZo or any of their accommodation visit www.stayzo.co.uk